Support, press, partnership, and fee-waiver questions all come to the same team. We answer during U.S. business hours and aim to reply within one business day.
Billing problems, export issues, account access, and bug reports. Include the email on the account and, if it is an export or checkout issue, the approximate time it happened so we can trace it. We can re-send receipts, fix subscription tier mismatches, and recover records.
If you are in an active dependency case, escaping domestic violence, or below the income threshold, contact us about a fee waiver rather than going without documentation. COMPASS tools for families in DCFS and dependency court are free for everyone, permanently.
Attorneys, mediators, parenting coordinators, and court programs can request a walkthrough of the documentation and export formats, or ask about read-only client access.
We cannot advise you on your case, interpret your court order, contact your co-parent, or testify about your records. For those questions you need a licensed attorney in your state; our free legal help directory is a good starting point.
We answer support email during U.S. business hours, typically within one business day and faster for checkout or export failures. Please do not send case documents, court orders, or medical records to support; we do not need them and we do not want them in an inbox. If you need to describe a bug involving a specific record, reference it by date and type rather than pasting its contents. Everything you tell support is handled under our privacy policy.
We answer support email during U.S. business hours, typically within one business day and faster for checkout or export failures. Please do not send case documents, court orders, or medical records to support; we do not need them and we do not want them in an inbox. If you need to describe a bug involving a specific record, reference it by date and type rather than pasting its contents. Everything you tell support is handled under our privacy policy.